Shipping Policy – COMME DES GARÇONS
At COMME DES GARÇONS, we are committed to providing a reliable, secure, and efficient shipping experience for every customer. Every order is carefully processed, inspected, and packaged before it leaves our fulfillment center. This Shipping Policy explains how we process, ship, and deliver orders placed through https://comme-desgarcons.us/.
By placing an order on our website, you agree to the terms outlined below.
Order Processing
We begin processing your order as soon as payment has been successfully confirmed.
- Orders are processed within 1–3 business days.
- During sales events, holidays, or peak shopping seasons, processing may take slightly longer.
- Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.
Every order undergoes quality inspection before shipment to ensure you receive your products in excellent condition.
Shipping Time
After your order has been processed and shipped, the estimated delivery time is approximately 7 working days for most destinations.
Please note that shipping times are estimates and may occasionally vary due to:
- Customs inspections
- Weather conditions
- Public holidays
- Airline or courier delays
- High shipping volumes
We appreciate your patience should any unexpected delays occur.
Shipping Charges
Shipping costs are automatically calculated during checkout based on:
- Delivery destination
- Package weight
- Quantity of products ordered
The final shipping cost will always be displayed before you complete your purchase.
Order Tracking
As soon as your order ships, we’ll send you a shipping confirmation email that includes:
- Your tracking number
- Courier information
- A tracking link
You can track your shipment anytime using the information provided or by visiting:
Delivery Information
For security reasons:
- Orders valued below $1,000 USD are generally delivered without requiring a signature.
- Orders of $1,000 USD or more may require a signature upon delivery.
If no one is available to receive your package, the shipping carrier may leave a delivery notice, attempt another delivery, or hold the package at a nearby pickup location.
Incorrect, Damaged, or Missing Items
We carefully inspect every order before shipment. However, if you receive an incorrect, damaged, or incomplete order, please notify us within 48 hours of delivery.
Please email:
Include the following information:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of the packaging
Our support team will review your request and work to provide the best possible solution as quickly as possible.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery times are managed by the courier.
If your package appears delayed, we recommend checking the tracking information first. If additional assistance is needed, we’ll gladly help investigate the shipment with the carrier.
If tracking shows your order as Delivered, please:
- Check around your property.
- Ask neighbors or household members.
- Contact your local courier office.
While we’ll assist whenever possible, we cannot accept responsibility for packages confirmed as delivered by the shipping carrier.
Customer Responsibilities
To ensure successful delivery, customers are responsible for:
- Providing an accurate shipping address.
- Entering the correct contact information.
- Monitoring tracking updates after shipment.
- Contacting the local courier when necessary.
COMME DES GARÇONS is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.
International Shipping
We proudly serve customers around the world through trusted international shipping partners.
Depending on your country, customs clearance procedures or local import regulations may occasionally affect delivery times. These delays are outside our control but are generally resolved quickly by the shipping carrier.
Need Help?
If you have any questions regarding your shipment or need assistance with your order, our customer support team is always happy to help.
Email: support@comme-desgarcons.us
Website: https://comme-desgarcons.us/
Thank you for shopping with COMME DES GARÇONS. We appreciate your trust and remain committed to delivering your order safely, efficiently, and as quickly as possible.