Return & Exchange Policy – COMME DES GARÇONS

At COMME DES GARÇONS, customer satisfaction is our priority. Every order is carefully prepared and inspected before shipping to ensure it arrives in excellent condition. Although issues are uncommon, we’re always ready to assist if something isn’t right with your order.

Our return and replacement process is simple, transparent, and designed to resolve any concerns as quickly as possible.

When Your Order Arrives

After receiving your package, please:

  • Inspect all items immediately after delivery.
  • Verify that your order is complete and in good condition.
  • Contact us within 24 hours if an item is missing, damaged, or incorrect.

Please email us at support@comme-desgarcons.us with your order details so we can assist you promptly.

Please Note: Due to lighting, screen settings, and production variations, slight differences in color or print placement may occur. We recommend reviewing the product description and size chart carefully before placing your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, we’ll work to resolve the issue as quickly as possible.

Please email support@comme-desgarcons.us within 24 hours of delivery and include:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product and its packaging

Once your request is reviewed and approved, we’ll arrange a replacement. A $29.99 USD shipping fee applies for replacement shipments.

Missing Items

If any item from your order is missing, please notify us within 24 hours of delivery. We’ll investigate the issue and provide an appropriate resolution once verified.

Refund Policy

Refunds are available only under the following circumstances:

  • Your order was canceled within 24 hours of purchase.
  • Your package was not delivered due to a confirmed carrier issue.
  • You received a product that was significantly damaged or incorrect.

If a refund is approved, a 9.99% restocking fee will be deducted to cover processing and fulfillment costs.

Approved refunds are issued to the original payment method within 5–10 business days after processing.

Exchange Policy

We do not offer exchanges for size, color, or style selections.

However, if you receive a damaged or incorrect item, we’ll gladly replace it after reviewing your claim.

Non-Returnable Items

We cannot accept returns or issue refunds for:

  • Items received in good condition.
  • Incorrect size selected by the customer.
  • Change of mind or unwanted purchases.
  • Orders marked as Delivered by the shipping carrier.
  • Requests submitted after the required reporting period.

Please review product descriptions and sizing information carefully before completing your purchase.

How to Request a Return or Replacement

  1. Contact support@comme-desgarcons.us within 24 hours of receiving your order.
  2. Include your order number, a description of the issue, and supporting photos (if applicable).
  3. If your request is approved, we’ll provide return instructions.
  4. Unless the error is confirmed to be ours, return shipping costs are the customer’s responsibility.
  5. Returned items must be unused, unwashed, unworn, and in their original packaging with all tags attached.

Need Assistance?

If you have any questions about your order or this policy, our support team is here to help.

Email: support@comme-desgarcons.us
Website: https://comme-desgarcons.us/

Thank you for shopping with COMME DES GARÇONS. We appreciate your trust and look forward to providing you with the best possible shopping experience.

By placing an order on https://comme-desgarcons.us/, you acknowledge and agree to this Return & Exchange Policy.